Where do we ship?
We ship to the United States and Canada. If you are based internationally but would like to ship goods to a friend or family member, we are delighted to accept orders for shipment to the United States or Canada. Please note we only ship baskets or hampers to Canada as US customs may ruin the beautiful gift-wrapping during inspection. That would be a shame, so we don’t do it.
Do I have to prepare any customs documentation to ship to the United States?
Thankfully, no! We take care of that.
For orders that contain food products, we are required to submit a Prior Notice of Shipment to the U.S. Food & Drug Administration (FDA). The FDA approval number for a shipment containing food will be shown on the shipping label along with product information for U.S. Customs.
Please note that any import duties and processing fees levied by the U.S. Customs Service is your responsibility.
Which carrier ships my packages?
We entrust Canada Post and the US Postal Service to deliver your goods because they can deliver packages to virtually any address in North America with speed and cost efficiency.
Please click here to view expected delivery standards by region based on information provided by Canada Post.
How do I know when my package has been delivered?
Canada Post Online Tools are available for shipping and delivery information for your package(s). Be sure to have the tracking number that you received via email when your package left our office.
How do you calculate shipping charges?
Shipping charges are based on the actual weight and dimensions of your total order, the shipping destination and method of shipping. A base charge applies to all parcel shipments. Your actual total shipping charge will be shown during checkout and before we take your payment information so you won’t get roped into paying for charges you didn’t expect up front.
What if I’m shopping for a gift?
If you’re shopping for a gift, put the items you would like to purchase in the cart and when you checkout, make sure to put the gift recipient’s address in the shipping address fields. After you do that, we’ll have you review your order and provide you an optional gift message to attach to the package. You can also let us know if you would like a copy of the receipt included in the package.
Is there anything else I should know?
A currency amounts shown are in Canadian dollars. Non-Canadian customers will have their purchases automatically converted to their local currency by their credit card provider at the time the transaction is processed.
Canadian taxes must be paid if the ultimate destination of a shipment is within Canada, regardless of where the order is billed to. All orders shipped within Canada are subject to the Goods & Services Tax (GST) on applicable products as well as any shipping charges. Orders that will be shipped to destinations outside of Canada are exempt from all Canadian taxes.
Minimum order is $30 before shipping and taxes.
What payment methods do you accept?
We accept Visa, Mastercard and Paypal.