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First and foremost, we want you to be happy with your experience and products. If merchandise is defective (we are already embarrassed, but accidents happen outside of our control!), we will happily replace anything within 10 days from receiving it. Before you send it, please call us at 604-593- 2122 to let us know.

If your product is not defective, but you would like to return it, here’s what we ask:

 

  1. Call us at 604-593- 2122 to request a return authorization.
  2. Provide a copy of the original sales receipt and credit card slip of the items.
  3. Send a prepaid package of your new and unused item(s) to:

Returns Department

thebritishstore.ca

13369 72 Ave, Surrey, BC Canada 

V3W 2N5.

Once we receive your item(s), we will credit your mode of payment.

 

  • What our customers are Saying
    Great store, Pies and staff especially Jen.
    -Carol, Burnaby
  • What our customers are Saying
    Absolutely brilliant shop I had thoughts of when I lived in Paddington, London come rushing back. Spent too much but well worth it. Sausages are to die for and they are made in house.
    -Fatima, North Vancouver
  • What our customers are Saying
    Football merchandise heaven I couldn’t believe they had my team Watford
    -Dave, Maple Ridge
  • What our customers are Saying
    Scottish lady was so helpful and my wife and I really enjoyed the chat, best of all she makes the best Scotch eggs.
    -Tim, Bellingham
  • What our customers are Saying
    This has to be the best British store anywhere so many sweets and chocolate they even had Floral Gums amazing!
    -Geeta, Surrey

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