Returns

First and foremost, we want you to be happy with your experience and products. If merchandise is defective (we are already embarrassed, but accidents happen outside of our control!), we will happily replace anything within 10 days from receiving it. Before you send it, please call us at 604-593- 2122 to let us know.

If your product is not defective, but you would like to return it, here’s what we ask:

1. Call us at 604-593- 2122 to request a return authorization.
2. Provide a copy of the original sales receipt and credit card slip of the items.
3. Send a prepaid package of your new and unused item(s) to:

Returns Department

thebritishstore.ca

13369 72 Ave, Surrey, BC Canada 

V3W 2N5.

Once we receive your item(s), we will credit your mode of payment.